The Sales Specialists are at the core
of our customer experience. You will be responsible for handling all
incoming customer interactions, identifying their needs, processing
sales, scheduling appointments and setting the customer expectations
- Answering incoming calls and chats from
- Making outbound calls to warm sales
leads as well as some cold-calling to businesses.
- Resolving and answering questions and
- Gathering and maintaining account information
- Processing credit card transactions
as well as data entry
- Other duties as assigned
This job is in the Charlotte, NC area
and is a primary telecommute position. The percentage of in office work
time will be determined by the scheduled work hours. Technical and Sales
team members work 1 – 2 days in the office and the balance at
their home office.
Candidates must have a broadband connection
or ability to obtain (not DSL), a telephone with headset capability,
headset, and computer that meets our minimum specifications as a backup.
Your home office work environment must
be conducive to a professional telephone experience and within a defined
work space within your home.
Background and Experience:
The ideal candidates will be committed
and conscientious employees.
Experience working in a call center environment
Excellent customer service and communication skills, truly customer
Proficient in selling services to consumers and small businesses over
Proven verbal and written communication skills and ability to work effectively
with all levels of the company from Agents to Founder
Ability to work with minimal supervision
A versatile team player who is a self-starter and possesses the passion
and motivation to set and achieve goals, meet deadlines and exceed expectations,
and operates under the philosophy, “whatever it takes”
Experience with a Windows based PC, proficient navigating websites,
Microsoft Outlook, and Instant Messaging, comfortable multi-tasking
Organized and attention to detail
Basic computer knowledge, Technical knowledge a plus
Flexible schedules available.
If this position interests you, we want
to hear from you. Qualified and interested candidates please submit
your resume and cover letter to careers@LaunchTechSupport.com. Please
include in your cover letter a brief statement describing something
that interests you about our company, our products, team, mission, etc.
Position: Technical Support Specialist
Launch Tech Support is looking to speak with highly motivated and skilled
Technical Support Advisors.
We offer a flexible schedule and excellent
pay for individuals who are passionate about technology, truly care
about helping consumers enjoy their technology and are ready to turn
a hobby into a profitable opportunity.
Our mission is to make it simple for
everyone to enjoy the benefits of their technology. Whether it’s
setting up a new wireless network, moving data from a smart phone to
a PC, removing 200 viruses from a computer, or cleaning up a corrupt
registry, our Technical Advisors approach each call with enthusiasm,
determination, and a friendly personality.
The right candidate must:
Have the experience and maturity to
work productively and effectively in a virtual home office environment
with minimal remote supervision
Have strong and proven work habits.
Possess excellent interpersonal skills and the ability to work as an
effective member of a team
Possess the ability to effectively communicate ideas through oral and
written communications, including the ability to conduct technical presentations
Actively seek out and lead internal projects outside of core responsibilities
Be self motivated, able to multi-task and manage priorities effectively
Be comfortable and willing to escalate a problem for additional support
Be willing to be flexible and work flexible hours when necessary to
achieve team or individual goals;
Essential functions include:
Handle and resolve web and telephone
based support for Launch subscribers in a professional, timely, and
efficient manner while providing the customer with an outstanding support
Demonstrate understanding of technology, service issues, and use best
practice resolution approaches.
Demonstrate intermediate problem diagnostic, resolution and relationship
development skills in all situations.
Document all contact activity, including detailed troubleshooting steps
and problem resolution in the call tracking system for each transaction.
Create knowledge articles for all issues not already documented to reduce
troubleshooting and research time for future calls.
Effectively manage your time in order to be available to work with customers,
meet service delivery goals, and provide the best experience for our
Report to management new process issues that impact customers. Identify
when no procedure or process is in place for a given situation or when
an existing process or procedure may need to be modified.
Other tasks as assigned by management
Key skill requirements:
3 – 5 years experience supporting
Windows based systems in a professional or personal environment where
the solution and customer experience was the focus (Linux and MAC a
Advanced knowledge of Operations System troubleshooting from Windows
2000 to XP Professional and Home, (Windows 98 and MAC OS a plus)
Advanced knowledge of setting up and troubleshooting hardware devices
ranging from MP3 players to home and small business networking
Quickly come up to speed on new technologies, new services issues (i.e.
virus, smart phones, Microsoft Vista) and new HiWired offerings without
requiring traditional classroom/courseware materials to learn new technology
and be successful
Read, respond and manage Email and Instant Messaging throughout each
Typing skills of at least 30 wpm
Your home office environment must be equipped with the following:
A comfortable work space that can be
used uninterrupted by other household members
Broadband Cable Internet access (not DSL)
A minimum of one PC or Laptop that is at least a P4, 256 MB of RAM and
20 GB of available HD space with a printer
A standard residential telephone that is used only for Launch Tech Support
and is headset compatible